No. If you want to change the border crossing point, you must first cancel your existing booking and make a new one, indicating the appropriate border point

It is not possible to change the car number and driver details in an existing booking. However, it is possible to supplement the list of drivers by clicking the "Add drivers" button when viewing the reservation. Below is a detailed video tutorial for your reference.

Yes. To adjust the date and time of the booking, you need to open your booking and click on the button "Reschedule booking date", select the date and time that suits you and click "Save"

Starting from January 1, 2024, the service of allowing freight vehicles, including trailers and tractor units, to pass through the State Border of the Republic of Kazakhstan is chargeable.

The fees for the passage of freight vehicles, cargo, and goods through the State Border are regulated by the Order of the Ministry of Finance of the Republic of Kazakhstan No. 538 dated May 25, 2023.

Considering the amendments introduced by Order No. 513 of September 19, 2025, the following fees are currently charged:

1) In the order of the queue, according to the date and time of the reservation in the automated electronic queue system (hereinafter – SEO) – 1 MRP;
2) Out-of-turn passage* – 100 MRP;
3) Accelerated passage* – 100 MRP;
4) Re-booking* – 100 MRP.

* The procedures for priority, expedited, and secondary booking are determined in accordance with the Rules for the passage of motor vehicles, cargo, and goods across the State Border of the Republic of Kazakhstan, including through the paid electronic queue system, approved by Order No. 707 of the Ministry of Finance of the Republic of Kazakhstan dated June 27, 2023 (hereinafter – the Rules).

Additionally, a guarantee deposit of 100 MRP is required for using the reservation in the SEO.

The Electronic Queue System automatically verifies data by integrating with information systems, including checking the availability of a guarantee deposit for using the reservation (sub-paragraph 17-1 of paragraph 18 of the Rules). If the guarantee deposit is available, the system automatically blocks the required amount (20 MCI) in the user’s personal account.

The guarantee deposit is withheld in the user’s personal account for each reservation in the Electronic Queue System for the date and time of the vehicle’s entry into the checkpoint for crossing the State Border of the Republic of Kazakhstan.

If the reservation is used, meaning the vehicle crosses the checkpoint, the guarantee deposit is automatically unblocked for reuse in the next reservation or for returning it to the user.

The full unblocking of the guarantee deposit is allowed if, once within 90 calendar days, the vehicle does not arrive at the checkpoint according to the reserved date and time, or if the reservation is canceled once during this period.

Other cases of unblocking or returning the guarantee deposit to the carrier are not provided.

Payment for passing through the State Border of the Republic of Kazakhstan by road transport, cargo, and goods through the electronic queue system is made by the user through a non-cash transfer to the registrar’s account in the EQS. The registrar transfers the funds received from the user to the state budget within three working days. The transfer of funds is carried out in accordance with the legislation of the Republic of Kazakhstan on payments and money transfers.

Thus, when making this payment, the registrar acts as an intermediary (JSC "Information and Accounting Center", being the sole operator in the field of state property accounting, can perform transfer operations without the authorization of the competent authority: executing the instructions of individuals and legal entities for payments and money transfers).

Therefore, the deposit of funds by the user into the registrar’s account is not considered payment for the pass service (JSC "Information and Accounting Center" is not the service provider for this government service). In this regard, it is not possible for the registrar to issue a work completion certificate.

At the same time, the fact of payment for the pass is confirmed by the electronic receipt of money transferred to the state budget, which can be independently "downloaded" from the user’s Personal Account in the EQS.

Previously, it was possible to add another booking for one vehicle only after crossing the border or canceling an existing reservation.

To expand planning capabilities, Order No. 505 of the Ministry of Finance dated September 17, 2025, introduced amendments to paragraph 21 of the Rules for the passage of vehicles, cargo, and goods through the State Border of the Republic of Kazakhstan using the paid electronic queue system, approved by Order No. 707 dated June 27, 2023. The amendments allow multiple bookings at border checkpoints with neighboring countries.

Thus, it is now possible to make bookings for one vehicle in several directions (countries). However, only one active booking per vehicle is allowed for each country.

You need to arrive at the waiting area before the appointed time and wait for your turn. When your booking time comes up, drive up to the checkpoint

No, the requirement to use SMS confirmation codes in the “CarGoRuqsat” service is mandated by legislation in the field of informatization and information security.

According to the Rules for the classification of informatization objects approved by Order No. 135 of January 28, 2016 of the Ministry of Investments and Development of Kazakhstan, the registration information system on the Qoldau.kz web portal (hereinafter — the Portal) is classified as Class II “Application Software”.

In accordance with paragraph 47 of the Unified Requirements for ICT and Information Security approved by Government Resolution No. 832 dated December 20, 2016, access to Class I and Class II informatization objects must use multi-factor authentication, including digital certificates.

Therefore, to ensure information security and protection from internal and external threats, the Portal uses two- or three-factor authentication: 1) electronic digital signature (EDS); 2) biometrics, SMS code, or Telegram code.

Yes, at the request of the Main Transport Prosecutor’s Office, in August–October 2025, the Information Security Committee of the Ministry of Digital Development, Innovation and Aerospace Industry, with the participation of the State Technical Service of the NSC and National Information Technologies JSC, conducted an information security audit of the “CarGoRuqsat” electronic queue system.

The audit confirmed that the system architecture and implemented security measures comply with the required standards.

Analysis of SIEM event logs revealed no unauthorized access, database tampering or administrator misuse. No signs of direct administrator influence on queue distribution were found.

At the same time, to eliminate potential risks and ensure effective and transparent internal control, a “Methodology for Internal Control and Monitoring of Operations in Information Systems” is being developed. It will define procedures, responsibilities of staff members, and measures to prevent and detect violations.